Effective Date: 4/9/25
Who we are
At EKO Surf Company, we are committed to protecting your privacy. This policy explains how we collect, use, and protect your personal data when you use our website, place orders, or interact with us.
1. Information We Collect
We may collect the following types of personal data:
- Name, email address, mailing address, phone number
- Payment details (via secure third-party processors)
- Account login information
- IP address, browser type, and device information
- Purchase history and preferences
- Comments, messages, and media uploads
- Cookies and usage data
2. How We Use Your Information
We use your information to:
- Detect and prevent fraud or abuse
- Process and fulfill your orders
- Communicate with you about your purchases or customer service requests
- Send you marketing emails (with your consent)
- Improve our website and customer experience
3. Comments
When visitors leave comments on the site, we collect the data shown in the comments form, as well as the visitor’s IP address and browser user agent string to help detect spam.
An anonymized string created from your email address (a hash) may be sent to the Gravatar service to check if you’re using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After comment approval, your profile
picture (if linked to Gravatar) will be publicly visible alongside your comment.
4. Cookies
If you leave a comment, you may opt in to saving your name, email address, and website in cookies — purely for your convenience. These cookies last for one year.
If you visit our login page, a temporary cookie is set to check if your browser accepts cookies — it contains no personal data and is discarded when you close your browser.
Upon login, we set cookies to save your login info and display preferences:
- Login cookies last for 2 days
- Screen preferences cookies last for 1 year
- Selecting “Remember Me” keeps you logged in for 2 weeks
- Logging out removes these cookies
If you edit or publish an article, an additional cookie is saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you edited. It expires after 1 day.
5. Embedded Content
Articles on our site may include embedded content (e.g., videos, images, articles). Embedded content from other websites behaves as if you visited that external site directly.
These external sites may collect data about you, use cookies, embed third-party tracking, and monitor your interaction with the content, especially if you’re logged in to that website.
6. Who We Share Your Data With
We only share your personal data with trusted service providers, including:
- Payment processors (e.g., PayPal, Stripe)
- Shipping providers
- Email marketing platforms
- Analytics providers
- Anti-spam services
If you request a password reset, your IP address will be included in the reset email for security purposes.
We do not sell your personal data.
7. Data Retention
If you leave a comment, the comment and its metadata are stored indefinitely. This helps us recognize and approve future comments automatically.
If you register on our site, we store the personal information in your user profile. You can view, edit, or delete your personal info at any time (except your username). Website administrators can also access and edit this data.
8. Your Rights
You can request:
- An exported file of the personal data we hold about you
- Deletion of your personal data
This does not include data we must retain for legal, administrative, or security purposes.
To request data access or deletion, contact us at: contact@ekocurfcompany.com
9. Where Your Data Is Sent
Visitor comments may be checked through an automated spam detection service.
10. Security Measures
We use industry-standard practices including SSL encryption, secure servers, and access controls to protect your data. However, no method of transmission over the internet is 100% secure.
11. Children’s Privacy
In compliance with the Children’s Online Privacy Protection Act (COPPA), our website is not intended for use by individuals under the age of 13.
We do not knowingly collect personal information from children under 13. If you are under 13, please do not use this website or provide any personal information.
Users between the ages of 13 and 17 may browse the site but must have the consent of a parent or legal guardian to make a purchase. By using our site and/or placing an order, you represent that you are at least 18 years old or have parental consent to do so.
If we become aware that we have collected personal information from a child under 13 without parental consent, we will delete that information promptly. If you believe we may have received information from a child in violation of this policy, please contact us at: contact@ekosurfcompany.com
12. Policy Changes
We may update this privacy policy from time to time. Updates will be posted on this page, and the effective date will be revised accordingly.
13. Contact Us
If you have questions or concerns about this policy, please contact us at: contact@ekosurfcompany.com